DAMPAK SERVICE ENCOUNTER QUALITY TERHADAP SERVICE VALUE EVALUATION: STUDI PADA HIGHER EDUCATION SERVICE
نویسندگان
چکیده
منابع مشابه
service quality evaluation of teaching-learning system in higher education
purpose: to provide a model for measuring the services quality from the views of student as the main customer in e-learning institutions with regard to the special features of this university and e-learning approach. methods: in this study, after reviewing the literature on service quality in different areas, 42 main factors affecting the quality of e-universities service has been extracted and...
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ژورنال
عنوان ژورنال: Media Riset Akuntansi, Auditing dan Informasi
سال: 2017
ISSN: 2442-9708,1411-8831
DOI: 10.25105/mraai.v13i3.1746